Frequently Asked Questions

What is Elite Dine, and how does it benefit my restaurant?

Elite Dine is a QR-based digital solution that allows restaurants to replace physical menus, simplify ordering, track orders, and manage operations efficiently. It enhances customer satisfaction, reduces wait times, and increases revenue with advanced tools like upselling and loyalty programs.

How can I customize my digital menu with Elite Dine?

You can fully customize your menu by adding item names, descriptions, prices, categories, and images. You can also highlight featured items, set discounts, and manage availability to match your restaurant’s branding.

Does Elite Dine support group orders for customers?

Yes! Customers can choose between individual orders or group orders. In group orders, multiple people can add items to a shared cart, and the group leader can finalize and place the order.

Can customers provide feedback on both food and service?

Absolutely. Customers can leave feedback on both the food quality and the performance of specific waiters. This helps improve service and maintain high customer satisfaction.

Is there an option to assign orders to specific waiters?

Yes, the Restaurant Dashboard allows admins to assign orders to waiters and monitor their status in real-time, ensuring efficient service at all tables.

Onboarding

How long does it take to set up Elite Dine for my restaurant?

Setup is quick and can typically be completed in 2-3 days. You’ll receive a step-by-step onboarding guide to help you integrate menus, tables, and payment options smoothly.

Do I need any specific hardware to run Elite Dine?

No. Elite Dine is a cloud-based solution and works seamlessly on any smartphone, tablet, or computer. Customers only need their smartphones to scan QR codes.

Can I integrate payment methods like UPI or QR codes?

Yes, Elite Dine supports secure UPI payments and displays QR codes for instant payment processing. This ensures a smooth and cashless experience for customers.

Does Elite Dine work on all mobile devices?

Yes, Elite Dine is mobile-responsive and works on all devices, including smartphones and tablets, regardless of the operating system (iOS or Android).

How secure is the system for both my data and customer payments?

Elite Dine uses industry-standard encryption to secure all data, including customer information and payment details. We prioritize your data privacy and ensure compliance with security standards.

Pricing

Is there a trial period available for Elite Dine?

Yes, we offer a 14-day free trial for you to explore all the features of Elite Dine before making a commitment.

What are the pricing plans for using Elite Dine?

Elite Dine offers flexible pricing plans based on your restaurant’s needs. Plans include options for basic menu management, advanced analytics, and premium features like loyalty programs. Contact us for a detailed quote.

What kind of support does Elite Dine offer after onboarding?

We provide 24/7 customer support through email, phone, and chat. Additionally, we offer training resources, tutorials, and regular updates to ensure a smooth experience.

Are there any additional costs for advanced features like loyalty programs?

Some premium features, such as loyalty programs, broadcast messaging, and in-depth analytics, are available in advanced plans. Pricing details can be customized based on your requirements.

How do I request a demo or more information about Elite Dine?

You can request a free demo by visiting our website or contacting us directly at [email protected]. Our team will be happy to showcase how Elite Dine can transform your restaurant operations.